Processes were neither optimised nor harmonised, many tasks were not automated, and many input errors occurred regularly.
KLB Group needed to:
Develop a user training programme for the SAP Supply / Purchasing Module
Draft operating procedures, formalise functional support processes
Set up weekly meetings to share requirements and information with key users
Manage the supply of provisions through: – Rigorous control of purchase requests – Converting requests into orders – Management of differential invoices – Coordination between the SSCs (shared services centres) and the Purchasing teams – Monthly updating of the supply guide
Development of ERP expertise for all users (overall autonomy and skills improvement)
Training at the customer’s factories and headquarters
Implementation of monthly order and valuation reports from the headquarters and factories
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