Driven by the advent of the principles of total quality, process has become the height of maturity of a collective operation, ensuring repeated performance and continuous improvement. Defined in this way, it applies to everything, including projects. But is the approach really applied to projects? And are the total quality principles really applied to projects?
Methods have flourished in business, but our survey on implementation excellence reveals that while applying them improves performance, they impact against the glass ceiling of implementation: what makes the difference between a well-run project and a project that reaches or exceeds its goals? A further consideration: while measurement is key to continuous improvement, another pillar of total quality, project performance measurement, often confused with punctuality, is strangely underdeveloped.
See our record on implementation excellence and take part in the joint reflection that we are spearheading with our key customers on this major issue of project success.
Discover the sequel to the implementation saga next month in a new episode...
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