Establish and Manage a Shared Finance and Procurement Services Centre

BUSINESS CASE

Industrial

FINANCE

Secure resources, manage turn over, develop multi-skilled employees and back-up management. 

Challenge

Staff turnover, loss of knowledge, need for back-up.

Activity backlog, late payment of supplier invoices, errors concerning the closing of accounts.

Solution

KLB Group teams established 3 project phases:     .

Phase 1:  setting up transition teams made up of more than 60 employees within a three-month timeframe for the Procurement, Accounting, and Supplier hotline services.

Phase 2: professionalization of the supply and accounting administration departments.     

Phase 3: optimization and harmonization of processes.

RESULTS

  • Over 1000 operational staff trained on 50 sites     
  • Creation of visual management tools
  • Centralized procurement established and stabilized
  • Teams were established      
  • Activity monitoring tools (dashboards, etc.) introduced.
  • Target productivity criteria identified, and SLAs reached.