To increase the speed and flexibility of the programme, an external, flexible project-based skills solution was put in place. KLB Group was selected to build, operate and transfer this global solution. After the 1st phase, where priority issues were identified during a 4 month period (organization, process, tools), KLB Group was entrusted with a project roadmap. The roadmap was followed-up with regular project reviews and adapted based on the project’s evolution. To fully complete its mission, KLB Group set-up a unique management system to inform the customer and alert the project teams about ongoing actions, achievements, as well as results and deliverables.
At the same time, this system enabled KLB Group to manage its activity like a service centre, based on a detailed work unit catalogue:
KLB Group’s teams mainly worked on strategic topics related to purchasing.