Our commitments

KLB, a responsible partner

Both on a social and environmental level, we are committed to developing a more responsible company. With the creation of a dedicated CSR function at the beginning of 2023, we have accelerated our approach and our commitments in favour of a transformation that we hope will be sustainable and collective. CSR is a key success factor for our ecosystem: our customers, our partners, our employees and our company.

We thus define and adapt our CSR policy which guides us on a daily basis through numerous concrete actions such as:

So, what exactly is CSR at KLB?

1.

Values & commitments

Our Values

Our development continues to progress around our three values: Trust, Proximity, and Commitment. These values are in line with our global commitment to a more sustainable and inclusive society. They enable us to build lasting relationships with our customers, partners, suppliers, ecosystem, and all our stakeholders.

The transparency of our practices

Communication with our stakeholders, both internal and external, is very important! It allows us to exchange best practices.

Our Commitments

In 2025, KLB was awarded the EcoVadis Silver Medal.
This recognition encourages us to continuously challenge and enhance our practices.

EcoVadis evaluates companies’ CSR performance based on internationally recognized standards such as the UN Global Compact, ILO conventions, GRI standards, local regulations, and ISO 26000.

This assessment helps us identify strengths, set priorities, and improve year after year.

TRACE (Tcertification) is one of the leading global standards for anti-corruption compliance.

Issued by TRACE International, it confirms that KLB has undergone a rigorous due-diligence review, demonstrating:

our commitment to business transparency,
the robustness of our compliance practices,
the reliability of our business relationships.

It provides our clients and partners with additional confidence when working with us.

The Responsible Supplier & Purchasing Relations Label (RFAR), created by the French Business Mediator and the National Purchasing Council, recognizes organizations that build sustainable and balanced relationships with their suppliers.

Officially recognized by the French State, it is the first and only label dedicated to responsible purchasing.

Since 2022, it has highlighted our commitment to:

integrating ethics and transparency into our purchasing processes,
fostering long-term partnerships,
contributing to more responsible supply chains.

This commitment is reinforced by our ISO 20400 certification and our signature of the RFAR Charter, confirming our strong engagement alongside our partners.

By joining the United Nations Global Compact, KLB commits to aligning its operations and strategies with the Ten Universal Principles relating to:

human rights,
labor standards,
the environment,
anti-corruption.

Each year, we publish a Communication on Progress (CoP) to report on our actions and contributions to the Sustainable Development Goals.
This commitment shapes our roadmap and strengthens our transparency.

As a signatory of the Diversity Charter since 2024, KLB goes beyond legal obligations to actively promote equal opportunities and inclusion.

In practice, this means:

raising awareness among teams and managers,
preventing discrimination in HR processes,
regularly monitoring our progress,
valuing diversity in all its forms.

We believe that an inclusive company is more innovative, more resilient, and more aligned with its values.

2.

Une démarche structurée

Aware of the need to constantly adapt to the opportunities and risks inherent in our business, we have implemented a comprehensive management system, including policies and procedures that enable us to ensure the continuous improvement of our practices and enhance everyone's safety, while making respect for the integrity of our customers, suppliers, and employees a priority.

Because we are ALL COMMITTED, we wanted to bring this approach to life by giving it its own identity.

Governance: EVERYONE COMMITTED!
Human Capital: EVERYONE TOGETHER!
Ethics and Compliance: EVERYONE COMPLIANT!
Fairness and Fair Practices: EVERYONE FAIR!
Environment: EVERYONE SUSTAINABLE!

3.

Clear objectives that give meaning and direction to our entire approach

Professional equality

KLB has published its 2025 index on professional equality between women and men, achieving a score of 96/100. Professional equality is a fundamental pillar of our performance and corporate culture, ensuring that every talented individual, without distinction, can flourish and contribute fully to KLB's success. We are firmly committed to promoting diversity and ensuring equal opportunities at all levels of the Group.

“We are proud of this score, which reflects our commitment to professional equality,” emphasizes Fabrice Dubosc, Director of Human Resources.

The disability mission

Keen to further its commitment to employees with disabilities, KLB has created its disability mission with a view to promoting the recruitment, integration, and retention of our employees with disabilities.

Administrative procedures, workplace adjustments... Our disability mission representative will be happy to assist you in the strictest confidence. Feel free to contact her to discuss your needs!

The disability plan:

KLB is actively committed to disability issues through a comprehensive plan focused on annual awareness-raising among our teams and managers (particularly through SEEPH) and sustainable inclusion, ensuring the retention and recruitment of people with disabilities through our presence at specialized trade shows.

If you have any questions, please contact us: missionhandicap@klbgroup.com

Skills-based sponsorship

Solidarity is one of the key qualities within our teams.

It is with this same spirit in mind that we have set up a skills-based sponsorship program: our employees are invited to put their knowledge and skills to good use by working for various associations on one-off assignments.

During breaks, volunteering gives you the opportunity to give a little of your time to associations by using your knowledge and skills, as well as the unique opportunity to learn about social and solidarity economy structures!

Did you know?
Many public interest organizations (associations/foundations) often lack the resources to move forward. The KLB program offers you the opportunity to support them, and even to suggest new associations to us!

Responsible Purchasing: showcasing our expertise

RFAR-certified since 2022, we were the first firm to obtain this distinction from the CNA and the business mediation service. We follow the guidelines of ISO 20400. This label aims to continuously improve our practices. It is the only label recognized by the state in the field of responsible purchasing.

It aims to recognize the commitment of any company or public operator to:

A responsible purchasing policy,
A desire to drive a process of continuous improvement in its practices.

Did you know?

Our ambition is to become a leading ambassador for responsible purchasing.

Our expertise and areas of intervention enable us to advise our private and public clients on best practices to improve their responsible purchasing processes. We are proud to have our RFAR certification renewed in 2025. It drives us towards continuous improvement.

Decarbonizing our purchases

We are all responsible for climate change, each in our own way. In order to reduce our carbon footprint, we have taken steps such as conducting our first carbon assessment and providing climate and digital training for our employees. These tools enable us to go even further in our environmental action plan.

Did you know?

>> We have switched to 100% green energy at KLB headquarters!

>> KLB has adopted a quantified climate strategy to reduce its carbon emissions in line with the Paris Agreement, starting with its first carbon footprint assessment in 2023. It is continuing its progress by launching a global carbon footprint assessment in 2026, accompanied by an action plan to go even further!

Ethics and professional conduct in business

Our code of ethics and professional conduct is a reference document that helps KLB Group employees understand acceptable practices and behaviors and those that are prohibited in the course of their work.

This code provides them with the tools they need to address any ethical issues they may encounter in the performance of their duties. This approach contributes to the effective fight against corruption and any breach of ethics and integrity.

Did you know?

100% of our sales and support teams are trained in anti-corruption through TRACE certification.

Training our teams on CSR issues

We have stepped up our training initiatives aimed at raising our teams' awareness and skills in CSR. Since 2025, we have rolled out awareness campaigns focused on CSR and climate change issues. At the same time, we have updated our Responsible Purchasing training program to include the strategic imperatives of decarbonization and responsible sourcing in order to transform our practices. Finally, we have implemented an ethical awareness program for all our employees.

"Every day, we expand and diversify our CSR actions both internally and externally. We firmly believe that strong commitments are essential to support sustainable and inclusive economic growth. Our employees are the primary ambassadors of our approach. Aware of the need to constantly adapt to the opportunities and risks inherent in our business, we have implemented a comprehensive management system. The policies and procedures defined in this system enable us to ensure the continuous improvement of our practices, to enhance the safety of everyone, and to prioritize respect for the integrity of our customers, suppliers, and employees."

_ Véronique Bisotto, CSR and Indirect Purchasing Manager.